1.  Booking and Reservation

• To secure a reservation, a non-refundable deposit is The amount will be specified in the booking confirmation.
• The remaining balance must be paid by 3 days before tour prior to the commencement of the tour.

2.  Cancellations by the Client

• Cancellations must be made in writing and will be effective on the date received by Ajdinis Travel.
• The following cancellation fees apply:
• 60 days or more before departure: 10% of the total tour
• 31 to 60 days before departure: 25% of the total tour
• 15 to 30 days before departure: 50% of the total tour
• Less than 15 days before departure: No

3.  Cancellations by Ajdinis Travel

• Ajdinis Travel reserves the right to cancel a tour due to unforeseen circumstances, insufficient bookings, or any other factors beyond our
• In the event of a cancellation by Ajdinis Travel, clients will be offered an alternative tour or a full refund of the tour price.

4.  Changes to Itinerary

• Ajdinis Travel reserves the right to make changes to the tour itinerary due to unforeseen Clients will be notified of any significant changes as soon as possible.
• It is strongly recommended that all clients purchase comprehensive travel insurance to cover any unforeseen circumstances, including trip cancellations, medical emergencies, and travel disruptions.

6.  Responsibility 

• Ajdinis Travel acts as an intermediary between clients and third- party service We are not responsible for any loss, injury, or damage sustained by clients during the tour.

7.  Acceptance of Terms

• By making a reservation with Ajdinis Travel, clients acknowledge that they have read, understood, and accepted these terms and

8.  Force Majeure 

• Ajdinis Travel shall not be liable for any failure or delay in performing its obligations under these terms and conditions due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, terrorism, war, strikes, and other unforeseen

9.  Health and Special Requirements

• Clients are responsible for ensuring that they are in good health and capable of participating in the tour activities. Any special requirements, such as dietary restrictions or mobility issues, should be communicated to Ajdinis Travel at the time of booking.

10.   Passport and Visa

• It is the client’s responsibility to ensure that they possess valid passports and any required visas for the duration of the tour. Ajdinis Travel is not responsible for any expenses incurred due to insufficient travel documentation.
• Clients are expected to conduct themselves in a respectful manner throughout the Ajdinis Travel reserves the right to remove any client who disrupts the enjoyment or well-being of others, with no refund provided.

12.  Accommodations

• While every effort is made to provide accommodations as described in the itinerary, Ajdinis Travel reserves the right to substitute accommodations of a similar standard if necessary.

13.   Transportation

• Transportation during the tour is provided by third-party Ajdinis Travel is not responsible for any delays, cancellations, or changes in schedule by transportation providers.

14.   Photography and Marketing 

• Ajdinis Travel reserves the right to use any photographs or videos taken during the tour for marketing and promotional purposes unless otherwise specified by the client in writing.

15.   Governing Law

• These terms and conditions shall be governed by and construed in accordance with the laws of North Macedonia. Any disputes arising out of these terms and conditions will be subject to the exclusive jurisdiction of the courts of Gostivar.

16.   Travel Documents 

• Clarify the responsibility for obtaining and carrying necessary travel documents, such as tickets and travel vouchers, and emphasize that clients are responsible for any consequences of not having the required documents.
• Outline specific responsibilities of clients during the tour, including adherence to local laws and regulations, respect for cultural norms, and cooperation with the tour guide and fellow travelers.

18.   Substitutions

• Specify your policy regarding For example, if a client needs to be replaced by another person, outline any associated fees or requirements for such changes.

19.   Complaints and Disputes

• Provide a clear process for clients to follow if they have complaints during the tour. Outline how disputes will be resolved and whether any alternative dispute resolution methods, such as mediation, will be used.

20.   Intellectual Property 

• If your tour includes any unique intellectual property (such as guided content, written materials, ), specify who retains ownership of these materials and whether clients are allowed to use or reproduce them.

21.   Insurance Coverage

• Clarify whether your tour prices include any form of insurance coverage (e.g., travel insurance, medical coverage) and encourage clients to obtain additional insurance as needed.

22.   Minimum Participation 

• If your tours have a minimum participant requirement, explain the conditions under which a tour may be canceled if the minimum is not met, and any associated refund policies.
• Clearly state what costs are included in the tour price and whether clients should expect additional expenses for optional activities, meals, or other personal expenses.

24.   Privacy Policy

• Include a brief statement about how you handle clients’ personal information and emphasize your commitment to privacy and data

25.   Termination of Services

• Clearly outline the circumstances under which Ajdinis Travel reserves the right to terminate its services for a client, such as non- compliance with terms, disruptive behavior, or failure to make

26.   Local Laws and Customs

• Remind clients to familiarize themselves with and respect local laws and customs at the destinations they will Highlight that non- compliance may result in consequences for which Ajdinis Travel is not responsible.

27.   Emergency Contact Information

• Provide emergency contact information for clients during the tour, including a contact person at Ajdinis Travel and local contact information at each destination.

28.   Weather and Natural Events

• Clarify the policy regarding changes to the itinerary or cancellation of activities due to adverse weather conditions or natural Specify any refund or alternative arrangements in such cases.
• Include a liability waiver stating that clients understand and accept the inherent risks associated with travel and activities included in the tour, and that Ajdinis Travel is not liable for any injuries, losses, or

30.   Child and Minor Policy

• If your tours involve minors, outline any special requirements or conditions for travelers under a certain Include information about the responsibility of accompanying adults or guardians.

31.   Social Media and Reviews

If your clients are encouraged to share their experiences on social media or leave reviews, provide guidelines for responsible and respectful sharing. Mention any specific hashtags or mentions you’d like them to use.